Companies partner to address growing needs of enterprises for conversational selling solutions using augmented intelligence to supercharge live chat
MIAMI, August 21, 2018 (Newswire.com) - RapportBoost.AI, the leading Artificial Intelligence powered conversational analysis platform for live chat, and CloudTask, a managed service provider of premium sales chat and customer support solutions, announced a partnership today for distribution of RapportBoost.AI’s conversational analysis platform to empower enterprises to build stronger connections with customers via live chat.
Under the terms of the agreement, CloudTask will market and distribute RapportBoost’s platform to enterprises that use CloudTask’s Managed Sales Chat service. The companies will support each others’ chat services in this rapidly growing market.
“CloudTask’s Managed Sales Chat service addresses the urgent need large enterprises are having meeting increased customer demands to make purchasing decisions via chat,” said Tony Medrano, CEO of RapportBoost.AI. “Working together to help visionary organizations provide better service through chat by more deeply connecting with customers in conversations and training agents with augmented intelligence solutions will enable us to deliver even better services to online brands. We’re excited to be partnering with one of the premier managed sales chat providers in the industry!”
“Partnering with RapportBoost.AI to market and distribute its conversational analysis platform for live chat supports our mission to help B2B organizations choose best-of-breed technologies, deliver great conversational selling services, and increase the customer satisfaction of end users,” said Amir Reiter, CEO of Cloud Task. “RapportBoost delivers financial impact by providing specific, actionable insights that help companies grow their top and bottom lines. Adding augmented intelligence capability to our managed sales chat service menu will give a significant competitive edge to those enterprises that deploy it.”
RapportBoost.AI is the leader in applying artificial intelligence to optimize live chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness and other critical contact center metrics. Learn more about how to optimize live chat conversations for your brand from the team at RapportBoost.AI.
CloudTask is a managed service provider for growing companies looking for B2B Sales, Sales Chat, and Customer Support solutions. Their mission is to find prospects, nurture leads and satisfy customers, to enable companies to focus on what they do best.