Independent judges panel named RapportBoost's conversational analysis platform for chat one of the leading enterprise products for 2018, alongside NewVoiceMedia, Domo, Bold360ai and Pega
SAN DIEGO, December 3, 2018 (Newswire.com) - RapportBoost, the leading chat analytics provider for contact centers and brands that leverage chat for sales, took the bronze award in the 2018 Best in Biz’s “Most Innovative Product - Enterprise” category.
Organizers cited the company’s Sales Coach product for its ability to boost live chat agents’ conversion rates and customer satisfaction scores while elevating productivity and job satisfaction.
“It’s an honor for our augmented intelligence platform to be recognized by industry leaders,” said Tony Medrano, co-founder and CEO of RapportBoost. “We’re proud of how we have been able to help brands increase engagement with their customers and drive increased profitability in their contact centers.”
Now in its eighth year, Best in Biz Awards is the only business awards program judged by independent panels of prominent writers and editors from top-tier publications. From Associated Press to Yahoo Tech’s David Pogue – and including Businessweek, CNET, Consumer Affairs, Fast Company, Financial Times Inc., Forbes, Fortune, Network World, PC Magazine, Reuters, San Francisco Chronicle, USA Today, Wall Street Journal, Wired and more – Best in Biz Awards each year is judged by a who’s who of prominent reporters and editors from the most respected publications.
From Aflac to Zappos, past winners in Best in Biz Awards span the spectrum, from blue-chip companies that form the bedrock of the world economy through mom-and-pop shops and "Shark Tank" sensations to some of today’s most innovative start-ups. Other notable winners over the years have included: 1-800-Flowers, Adobe, ADP, AT&T, Citrix, Conversica, Dell, Domo, Epson, Experian, GoDaddy, Hilton, HP, LifeLock, LogMeIn, Microsoft, Sandisk, StubHub, Symantec, Zappos! and more.
“Being a top executive in the digital age is no easy feat,” said Naomi Eide, CIO Dive, returning to judge Best in Biz Awards for the second time. “This year’s Best in Biz Awards winners highlight how successful executives steer companies in a competitive business landscape, keeping ahead of the competition with strategic business decisions and focus on creating a workplace that fosters innovation.”
RapportBoost.AI is the leading chat analytics platform brands use to boost sales and engage customers. RapportBoost.AI uses artificial intelligence to optimize chat conversations which drives dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness and other critical contact center metrics. Learn more about how to supercharge chat conversations for brands from the team at RapportBoost.