Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels
SAN DIEGO, November 26, 2018 (Newswire.com) - Tony Medrano, CEO of RapportBoost, the leading chat analytics provider for contact centers and brands that leverage chat for sales, along with Nate Brown, co-founder of CX Accelerator, and Kaye Chapman, learning & development manager at Comm100, will present a webinar on innovations in customer engagement via new channels on Nov. 27 at 12:30 p.m. PST.
The event, sponsored by Talkdesk, will discuss the top priorities for contact centers in connecting with customers and prospects via their preferred channels.
“We’ll showcase real case studies of how leading brands are connecting with customers on their preferred channels,” said Medrano. “In the rapidly changing contact center landscape, it’s critical for brands to adapt quickly to customer preference.”
By the end of this webinar, attendees will understand:
- What channels of communication are preferred by customers and why.
- What the unique benefits are to contact center leaders and agents in connecting with customers in various ways.
- What agents expect and how to drive increased agent performance.
“In the game of channels, quality is more important than quantity,” says Nate Brown, co-founder of CX Accelerator. “By anticipating the needs of your customer, you can guide them to the very best resolution path and ensure a consistently excellent experience. This is a great topic and I’m looking forward to discussing it with two great people.”
“Launching successful new channel offerings requires people and technology to be in sync to ensure that customer experiences are convenient and consistent while offering new opportunities for organizations to sell and serve,” Kaye Chapman, learning & development manager at Comm100. “I’m very excited to be joining Tony and Nate to share best practices on this topic for organizations of all kinds.”
The webinar will take place on Tuesday, Nov. 27, at 12:30 p.m. PST. Registration is free and available at https://www.customerexperienceupdate.com/frs/9261632/top-priorities-in-customer-centric-contact-centers/.
RapportBoost.AI is the leading chat analytics platform for brands to boost sales and engage customers. RapportBoost.AI uses artificial intelligence to optimize chat conversations to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness, and other critical contact center metrics. Learn more about how to supercharge chat conversations for an organization's brand from the team at RapportBoost.
Comm100 is a global provider of digital customer engagement software powered by clever automation, AI assistance and a friendly interface that's fast, easy and simple for both visitors and agents to use. Comm100 Live Chat allows organizations like HP, Advanced Auto Parts, Stanford University and Veridian Credit Union to exceed their customers’ expectations through more meaningful real-time conversations. Learn more at www.comm100.com/.
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